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Service Phone Agent (BDC)/Coggin Toyota

Service Phone Agent (BDC)/Coggin Toyota

Requisition ID 
# of Openings 
Job Locations 
Posted Date 
Customer Service/Support

More information about this job




Coggin Toyota, a subsidiary of Asbury Automotive Group, one of the largest automotive retailers in the country with 80 stores and over 94 franchises, is currently looking for a Business Development Center Representatives for their Service Department!


This position will be a great pathway to the Service Advisor position! Candidates will be cross-trained for both the BDC and rental car positions.


With our rich history of success and growth, we are looking to expand our workforce and are currently looking for driven, excited, dedicated individuals that are excited at the opportunity to join a winning team, and continue to drive home the culture of success that has been built.


If you are looking to build a career in automotive then this is the place for you. APPLY TODAY!


Responsibilities and Qualifications

Job Description

  • Contacting and communicating with customers to identify automotive service needs
  • Answer a high volume amount of inbound calls
  • Set service appointments for customers and set up with a service advisor, averaging 500 appointments per week
  • Contact customers to confirm appointments
  • Communicate directly with the parts department
  • Give service pricing information when requested
  • Collect and preset pricing estimates to customers
  • Provide information on service incentives
  • Must make outbound calls for customer surveys
  • Become proficient with required systems


Job Requirements

  • Great Customer Service Skills & Motivation to be Successful Required!
  • Be Able to Create and Maintain Customer Relationships
  • Self-starter
  • Capable to work independently and with a team
  • Strong Computer & Phone Skills (ADP, Outlook, Excel)
  • Prior Sales, Call Center, Automotive or BDC Experience is a plus!
  • Great Communication Skills
  • Able to multi-task
  • Bi-lingual is always a plus!



  • Medical, Dental and Vision Insurance Available
  • 401K Match Plan
  • Flexible Medical Spending Accounts
  • Supplemental Life Insurance
  • Short Term and Long Term Disability Packages
  • Paid Vacation Time Off 
  • Paid Training
  • Promotions from Within! Excellent Advancement Opportunities
  • Employee discounted purchases for you and your family


If you have experience in the following apply now! Sales Person, Sales Consultant, Sales, Customer Service, Retail, Accounts Executive, Brand Representative, Inside Sales, Outside Sales, Marketing Sales, Sales Representative, Auto Sales, Call Center, Car Sales, Sales Management, Auto Business, Commissioned Sales, Account Sales,Telemarketing, Receptionist, Phone Sales, Cold Calls, E-Commerce, E-Leads, E-Sales, Internet Marketing, Internet Sales.

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