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BDC Agents

BDC Agents

Requisition ID 
# of Openings 
Job Locations 
Posted Date 
Business Development Center

More information about this job



 CDZ Titans Logo




 4-6 Weeks Paid Training


Multiple career growth opportunities: BDC Department, Dealership Leadership, or a step towards getting into our marketing department!


Asbury Automotive Group (NYSE:ABG), a fortune 500 public automotive retailer with 80 plus retail locations and 103 franchises is currently seeking BDC Agents

Asbury is one of the largest U.S. based franchised auto retailers with over $6.5 billion in total revenue in 2016, and we are continuing to expand our workforce. 



Responsibilities and Qualifications

What are the responsibilities and qualifications for the role?

  • All BDC Agents must maintain product knowledge certifiation and be able to articulate thorough knowledge and understanding of products
  • Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
  • Must be able and willing to make a high volume amount of calls a day
  • Contacting and communicating with customers to identify automotive needs
  • Follow all CDZ processes and procedures high frequency of contact with customers
  • Thorough documentation of all contacts within the CRM
  • Complete ILM (Internet Lead Management) work plans on a daily basis
  • Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
  • Answer all calls in a prompt, professional and courteous manner
  • Use scripts to collect allpertinient customer information and document in the CRM accordingly 
  • All appointments must be entered into the ILM and Elead
  • Agents must adhere to Asbury phone scripts
  • Must be comfortable role playing in front of team members during training
  • Meet daily check out requirements at time of Daily Check Out with Management Team
  • Excellent customer service skills & motivation to be successful
  • Be able to create and maintain customer relationships
  • High volume calls, ranging from 100-200 outbound calls per day and 50+emails each day.
  • Able to work 40 hour weekly schedule ranging from 8am-8pm Monday through Saturday, and some Sundays from 12-5pm
  • Keeping in mind with the developing nature of this department and onboarding new stores, these hours can and will be subject to change
  • Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
  • Must have reliable transportation to and from work for all scheduled working hours


  • Strong computer & phone skills (ADP, Outlook, Excel)
  • Minimum typing 35-40 words per minute at minimum
  • Experience using CRM systems to track calls to customers preferred
  • Prior financial services, sales, service BDC, receptionist, call center, or BDC experience preferred
  • Appointment setting experience a plus
  • Great communication skills
  • Able to multi-task under pressure
  • Various language proficiency is always a plus
  • Team player
  • Must be able to pass pre-employment screens (background and drug test)
  • Maintain valid driver’s license and MVR within company policy requirements
  • Self-Starter, manages time and conditions
  • Conducts themselves professionally at all times and works well under pressure
  • Good interpersonal skills and ability to work successfully in a team environment


What full-time benefits am I eligible for?

  • Weekly pay checks
  • Paid vacation time off
  • Six weeks paid training
  • Medical, dental and vision insurance available 
  • 401K company match
  • Flexible medical spending accounts
  • Supplemental life insurance
  • Short term and long term disability packages
  • Employee referral program
  • Wellness program


If you have experience in the following apply now! Sales Person, Sales Consultant, Sales, Customer Service, Retail, Accounts Executive, Brand Representative, Inside Sales, Outside Sales, Marketing Sales, Sales Representative, Auto Sales, Call Center, Car Sales, Sales Management, Auto Business, Commissioned Sales, Account Sales, Telemarketing, Receptionist, Phone Sales, Cold Calls, E-Commerce, E-Leads, E-Sales, Internet Marketing, Internet Sales.



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