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Product Concierge Manager / Mercedes Benz of Ft. Pierce

Product Concierge Manager / Mercedes Benz of Ft. Pierce

Requisition ID 
# of Openings 
Job Locations 
US-FL-Ft. Pierce
Posted Date 
Customer Service/Support

More information about this job



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Mercedes Benz of Treasure Coast, a subsidiary of Asbury Automotive Group (NYSE:ABG), a fortune 500 public automotive retailer with over 81 retail locations and 96 franchises is currently seeking a Mercedes Benz Product Concierge Manager!


Asbury is one of the largest based franchised auto retailers and we are continuing to expand our workforce!


Why Asbury? Attractive brand mix, attractive geographic footprint that allows for easy internal transfers, track record of consistently improving operating performance, and weekly pay!

Responsibilities and Qualifications

The Product Concierge is a dynamic position at Mercedes Benz of Ft. Pierce. In this role you will be the on-site expert who uses great teaching skills to clearly demonstrate and explain high technology features like navigation systems, entertainment and communication systems, and advanced safety and performance features. Providing personalized “how to operate” information will be a key factor in delighting customers and creating maximum vehicle enjoyment and value. 


Job Duties & Requirements

  • Coordinating off-site deliveries
  • Ensuring that vehicles have met all pre-delivery checklist requirements
  • Programming personalized setting prior to customer delivery
  • Assessing customer knowledge and priorities to personalize each delivery
  • Explain and demonstrate vehicle features and technologies, focusing on customer comfort level and retention
  • Resolving customer inquiries for vehicle technology issues
  • Deliver a delightful Mercedes-Benz experience each and every time
  • Must be detail oriented & organized
  • Answering product questions via telephone calls or customer walk-ins
  • Assisting the sales and service staff on how to properly explain technologies and demonstrate them to a customer
  • Troubleshooting vehicle technology features
  • Must be able to pass pre-employment screenings (drug & background)




What full-time benefits am I eligible for?

  • Weekly pay checks
  • Paid time off and eligible for benefits 
  • Medical, dental and vision insurance available
  • 401K match plan
  • Flexible medical spending accounts
  • Supplemental life insurance
  • Short term and long term disability available
  • Scholarship program for employee dependents
  • Paid training
  • Employee referral program
  • Wellness program
  • Bonus opportunities for excellent client satisfaction

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