• Call Center Team Lead

    Job Locations US-GA-Duluth
    Requisition ID
    # of Openings
    Posted Date
  • Overview

    CDZ Titans Logo





    The Customer Development Zone of Asbury Automotive Group, a Fortune 500 Company and one of the largest automotive retailers in the U.S. with over 80 dealerships is NOW seeking a Team Lead to join our expanding team!


     Brand new State of the Art Facility! 


    Phase 2 Launching Now! Adding 60 Jobs to Gwinnett County!



    cdz construction 2






    Responsibilities and Qualifications

    Responsible for handling all incoming sales calls, internet leads, texts, chats and all outbound follow-up for all designated Asbury dealerships, hire, train and track all information in and out of center. Ensures company meets or exceeds their goals with phone and internet sales.


    Overview of Job Duties:

    • Strive to get BDC Sales above 60% of the stores business. Work with Team leaders and store managers who fall below 60%
    • Responsible for the daily operation of the center and ensures staff is on time and working with optimal time management
    • Provide training and support to the agents, team leads and assistant managers and assist in closing sales
    • Ensure a daily appointment log is accurate. Work with Admin Manager
    • Desk retail finance, lease, cash and balloon deals and track gross, take T.O.’s to maximize conversion
    • Work with UVD and store management on trade ACV
    • Produce weekly traffic reports that includes calls received, number of appts set, appts show and apt sold by employee, number of outbound calls connected and average talk time for both
    • Daily end of shift checkout with Agents to identify priority follow-up
    • Track sales for payroll and submit by the 2nd day of the following month
    • Monitor all calls and leads. Make sure all leads are pointed to BDC ILM and all incoming Sales calls are pointed to the correct BDC Teams
    • Communicate with store GM and Sales Managers on issues and concerns about the store and BDC
    • Ensure 100% follow up of all incoming sales calls, internet leads, chats, texts and customer replies
    • Set monthly goals for everyone in the department for Director approval
    • Ensure you and your managers, team leads and sales reps are utilizing the inbound and outbound phone scripts and email, text and chat best practices
    • You and the managers will make multiple attempts to follow-up with prospects missed by salespeople
    • You and the managers ensure each customer is followed up until they buy, if the rep cannot get the customer back
    • Ensure that 100% of sales calls are logged into the ILM
    • Ensure each rep is completing and correctly utilizing the work plans in the ILM
    • Ensure the managers are overseeing all incoming sales calls and internet leads
    • Ensures all leads and calls are handled professionally and timely
    • Strives for 75% appointment set ratio on all incoming sales calls
    • Strives for 45% appointment set ratio on all incoming internet leads
    • The Team Lead must be flexible and able to work some evenings, weekends and holidays

    Job Qualifications:

    • Bachelor’s degree preferred
    • Excellent communications skills, writing and English skills
    • Self-starter, manages time and conditions
    • Must be willing to learn, lead by example (use) and train on inbound/outbound scripts for all communication channels
    • Conducts themselves professionally at all times and works well under pressure
    • Strong computer skills (Internet, MS Outlook, CRM, locates)
    • Must know leasing and finance inside and out for both import/highlight and domestic
    • Deal with local and national vendors and manufacturer representatives
    • Must be able to pass pre-employment screens (background & drug test)

    Total Rewards

    Pay & Benefits

    • Weekly pay
    • Paid time off (PTO) and holidays for full-time positions
    • Annual pay increases and premium-pay incentives may be available for certain positions
    • Three affordable healthcare plans to select from that meet your healthcare needs along with two dental plans and optional vision coverage
    • Team members who enroll in medical coverage have the opportunity to have a free Metabolic Syndrome Biometric Screening and access to a ‘smart’ Health Questionnaire. Team members medical cost is discounted if both the biometric screening and the Health Questionnaire are completed during Annual Enrollment
    • Dedicated health concierge service
    • Virtual office visits through Teladoc if you elect medical coverage
    • Specialty pharmacy and pain management programs included with elected medical coverage
    • Promotional pricing for LASIK and PRK procedures if you elect vision coverage
    • Company contribution to HSA program
    • Flexible Spending Accounts (FSA) for Health Care and Dependent Care eligible expenses that allow you to save pre-tax dollars up to $2,600 for healthcare expenses and $5,000 for dependent care, per calendar year
    • Uniforms and launder services provided for select positions
    • Relocation packages available for select positions
    • Tool allowances available for select positions
    • Complimentary Basic Life Insurance

    Long Term Incentives & Retirement

    • 401 (K) company match plan available for full-time and part-time team members
    • Equity incentive plan for select roles
    • Performance bonuses

    Life & Leisure

    • Discounts at participating local businesses
    • Discounts on vehicle purchases and services
    • Wellness programs
    • On-site health fairs and seminars
    • Life management services
    • Employee Assistance Program (EAP) on the day you are hired at no cost to you. This coverage provides you and all members of your household confidential access to unlimited phone consultations, limited private consultations for issues with drug or alcohol abuse, marital and relationship counseling, parenting issues, stress, as well as bereavement counseling, crisis intervention, financial counseling, legal counseling, discounts and referrals.

    Learning & Development

    • Paid training for most positions
    • On-site training and online digital training programs
    • Degree’s @ Work powered by Strayer University partnership for Chrysler employees only, free college tuition and e-books. *For participating Chrysler locations
    • Educational reimbursement program for technicians
    • College Scholarship Program is available for eligible dependents of Asbury employees
    • Continuous new e-Learning opportunities
    • Asbury ethics, integrity and diversity training
    • Management/leadership development
    • Corporate training for corporate team members; excel, public speaking, etc.



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