Asbury Corporate Office

  • Automotive Call Center Sales Training Manager

    Job Locations US-GA-Duluth
    Requisition ID
    2018-16606
    # of Openings
    1
    Posted Date
    7/19/2018
    Category
    Management
  • Overview

     

    asbury logo new

     

    Asbury Automotive Group (NYSE:ABG), a Fortune 500 automotive retailer with about 80 plus retail locations and 103 franchises is currently seeking 

    a Call Center Sales Training Manager in Duluth, GA!

     

    This role requires Automotive Call Center Training Management experience.

     

    Asbury is one of the largest U.S. based franchised auto retailers with over $6.5 billion in total revenue in 2016, and we are continuing to expand our workforce. We are currently looking for a driven, dedicated individual that is excited at the opportunity to join a successful team, and continue to drive home the culture of success that has been built.

     

    Why Asbury? Attractive brand mix, attractive geographic footprint that allows for easy internal transfers, track record of consistently improving operating performance, and weekly pay!

    Responsibilities and Qualifications

    The Call Center Sales Training Manager is responsible for the initial and ongoing training of all the sales associates & team leads, ensuring that every sales associate is familiar with Asbury’s policies, procedures, CRM/ILM, and can pass all product knowledge tests.

    • Work with CDZ (Customer Development Zone) Managers and team leaders to ensure the staff is properly trained
    • Set training schedules for each group with the CDZ Managers and team leaders.
    • Assist in hiring and interviewing of all salespeople
    • Attend all manager meetings
    • Maintain when to work schedule online
    • Ensure you are up to date with product information on every franchise
    • Establish a training program for all new people
    • Establish a strong comprehensive, ongoing training program in each Group (approved by Director of CDZ)
    • Assist the Director of CDZ in writing and maintaining training manual
    • Train all the operators and ensure they understand their duties and responsibilities
    • Work with team leaders to develop product guides, pricing and ongoing testing
    • Must have internal training schedules planned 60 days in advance for Agents
    • Work with managers on their product knowledge to ensure they too can pass the tests
    • Conduct routine testing for all groups
    • Work with Director of CDZ to ensure consistent sales practices and systems are in place
    • Work with Director on constant research and development of new and innovative training practices
    • Work with the Director of the CDZ to monitor, create and maintain templates in the ILM and CRM
    • Grade inbound and out bound calls at least once a month

    Whats are the qualifications?

    • Bachelor’s degree strongly preferred
    • Maintain valid driver’s license and MVR within company policy requirements
    • Must be able to pass pre-employment screens (drug test and background)
    • 5+ years of BDC/eCommerce leadership experience
    • Direct experience and knowledge in automotive BDC training
    • Excellent phone skills and can effectively develop others in this area
    • Excellent internet lead handling skills and can effectively develop others in this area
    • Good understanding of effective emails from both engagement and spam perspectives
    • Good understanding of product knowledge across multiple automotive manufacturers
    • Ability to take initiative and drive change
    • Proven track record developing said skills
    • Demonstrates ability to manage, motivate others and a team player
    • Positive and professional attitude 

    Total Rewards

    Pay & Benefits

    • Weekly pay
    • Paid time off (PTO) and holidays for full-time positions
    • Annual pay increases and premium-pay incentives may be available for certain positions
    • Three affordable healthcare plans to select from that meet your healthcare needs along with two dental plans and optional vision coverage
    • Dedicated health concierge service
    • Company contribution to HSA program
    • Flexible Spending Accounts (FSA) for Health Care and Dependent Care eligible expenses that allow you to save pre-tax dollars up to $2,600 for healthcare expenses and $5,000 for dependent care, per calendar year
    • Complimentary Basic Life Insurance
    • 401 (K) company match plan available for full-time and part-time team members

    Life & Leisure

    • Discounts at participating local businesses
    • Discounts on vehicle purchases and services
    • Wellness programs
    • On-site health fairs and seminars
    • Life management services

    Learning & Development

    • Paid training for most positions
    • On-site training and online digital training programs
    • College Scholarship Program is available for eligible dependents of Asbury employees
    • Continuous new e-Learning opportunities
    • Asbury ethics, integrity and diversity training
    • Management/leadership development
    • Corporate training for corporate team members; excel, public speaking, etc.

    * Rewards may vary by employment site and are subject to change at any time.

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