Asbury Corporate Office

  • Customer Service Rep Coggin Collision Center

    Job Locations US-FL-Jacksonville
    Requisition ID
    # of Openings
    Posted Date
    Customer Service/Support
  • Overview




    Coggin Collision Center, a subsidiary of Asbury Automotive Group (NYSE:ABG), a Fortune 500 public automotive retailer with 80 plus retail locations and 25 collision centers is currently seeking a Customer Service Represensative to support their Orange Park location! We are looking for a driven, dedicated individual that is excited at the opportunity to join a successful team, and continue to drive home the culture of success that has been built.


    Why Asbury? Asbury offers the advantages only a major dealer group can. 25,000 available vehicles in stock to sell, 500+ cars sold daily, 4,500+ vehicles serviced daily, 8,000 team members to build relationships with and 8 million happy customers to provide customer service to! Asbury is one of the largest franchised auto retailers in the United States with over $6.5 billion in total revenue in 2017, and we are continuing to expand our workforce!


    This a great entry-level position for candidates with goals of becoming an estimator!

    Responsibilities and Qualifications

    The responsibility of a Body Shop CSR is to ensure to meet and exceed customer’s satisfaction throughout the vehicle repair process.

    The Body Shop CSR will work hand in hand with assigned Estimator to ensure that all customer’s information is input into the system and the customer /repair is handled effectively and efficiently throughout repair process.  


    • Greet customers in a timely, friendly manner over the phone or in person
    • Record customer information in the appropriate estimating system or management tool for the assigned estimator
    • Inspect vehicles with the customer documenting both related and unrelated damage for repair information including taking 4 corner photos at walk around
    • Write up vehicle completely and accurately documenting customer’s loss information including documenting VIN, License Plate, Mileage, Production Dates, and Fuel levels with pictures that we can properly document vehicle.
    • Write front door estimates as needed and answer any questions that a customer may have about the repair process
    • Establish preferred method of communication and enters into CCC One Update Plus to generate customer survey being sent out
    • Determine customer method of payment and handle insurance checks throughout the repair so that we can ensure all signatures are captured or checks made payable to facility
    • Assist customers with Rental Cars or alternate transportation as needed
    • Generate customer repair order and file jacket documenting the damage to the vehicle both related and unrelated damages
    • Complete file jacket and final QC for vehicle and final delivery
    • Complete file jacket review to ensure all proper documentation in file for proper recording of repair to include: copies of all payments, frame specs, alignment specs, OEM repair procedures, and final QC documentation
    • Complete final billing to A/R keep to a 30 day period, including not letting any vehicle leave facility without securing direction to pay on non-DRP
    • Must be a minimum of eighteen years of age
    • Must have a valid Driver’s License
    • Must be able to pass pre-employment screens (background & drug test)

    Total Rewards

    Pay & Benefits

    • Weekly pay
    • Paid time off (PTO) and holidays 
    • Three affordable healthcare plans to select from that meet your healthcare needs along with two dental plans and optional vision coverage
    • Team members who enroll in medical coverage have the opportunity to have a free Metabolic Syndrome Biometric Screening and access to a 'smart' Health Questionnaire. Team members medical cost is discounted if both the biometric screening and the Health Questionnaire are completed during Annual Enrollment
    • Dedicated health concierge service
    • Virtual office visits through Teladoc if you elect medical coverage
    • Specialty pharmacy and pain management programs included with elected medical coverage
    • Promotional pricing for LASIK and PRK procedures if you elect vision coverage
    • Company contribution to HSA program
    • Flexible Spending Accounts (FSA) for Health Care and Dependent Care eligible expenses that allow you to save pre-tax dollars up to $2,600 for healthcare expenses and $5,000 for dependent care, per calendar year
    • Complimentary Basic Life Insurance

    Long Term Incentives & Retirement

    • 401 (K) company match plan available for full-time and part-time team members

    Life & Leisure

    • Discounts at participating local businesses
    • Discounts on vehicle purchases and services
    • Wellness programs
    • On-site health fairs and seminars
    • Life management services
    • Employee Assistance Program (EAP) on the day you are hired at no cost to you. This coverage provides you and all members of your household confidential access to unlimited phone consultations, limited private consultations for issues with drug or alcohol abuse, marital and relationship counseling, parenting issues, stress, as well as bereavement counseling, crisis intervention, financial counseling, legal counseling, discounts and referrals.

    Learning & Development

    • Paid training for most positions
    • On-site training and online digital training programs
    • College Scholarship Program is available for eligible dependents of Asbury employees
    • Continuous new e-Learning opportunities
    • Asbury ethics, integrity and diversity training
    • Management/leadership development


    • Service Anniversary Milestone Program


    • Complimentary lunch provided at select locations at dealer discretion
    • Company social events
    • Gym membership discounts
    • Employee referral program to earn additional income


    • Return-to-Work Program for workers who are injured while on the job
    • Safety training that is tied to your specific position, so you get the training most pertinent to your career

    * Rewards may vary by employment site and are subject to change at any time.


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