Asbury Corporate Office

  • Parts Counter Associate Nalley Toyota of Roswell

    Job Locations US-GA-Roswell
    Requisition ID
    2018-17002
    # of Openings
    1
    Posted Date
    8/9/2018
    Category
    Customer Service/Support
  • Overview

    Nalley


     


    Nalley Toyota of Roswell, a subsidiary of Asbury Automotive Group (NYSE:ABG), a Fortune 500 public automotive retailer with 80 plus retail locations and 25 collision centers is currently seeking a Parts Counter Associate! We are looking for a driven, dedicated individual that is excited at the opportunity to join a successful team, and continue to drive home the culture of success that has been built.


     


    Why Asbury? Asbury offers the advantages only a major dealer group can. 25,000 available vehicles in stock to sell, 500+ cars sold daily, 4,500+ vehicles serviced daily, 8,000 team members to build relationships with and 8 million happy customers to provide customer service to! Asbury is one of the largest franchised auto retailers in the United States with over $6.5 billion in total revenue in 2017, and we are continuing to expand our workforce!

    Responsibilities and Qualifications

     What are the responsibilities and qualifications for the role?



    • Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.

    • Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.

    • Answers phone calls, providing price quotes and other information.

    • Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.

    • Pulls and fills orders from stock.

    • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

    • Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

    • Notifies all necessary parties when special ordered parts have been received.

    • Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.

    • Follows up on back-ordered parts and replenishes assigned inventory daily.

    • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

    • Assists outside sales representatives with their orders.

    • Makes sure all internal requests for parts are billed on service repair order.

    • Receives payment from retail customers or obtains credit authorization.

    • Ensures that all charge sales are signed by the customer and that all customers receive their copy of the invoice.

    • Excellent communication and customer service skills, and able to maintain a professional image and demeanor

    • Ability to multi-task in a fast paced environment

    • Strong computer & phone skills (Internet, MS Outlook)

    • Bi-lingual is always a plus!

    • Positive attitude is a must, bring the woo!

    • Parts experienced preferred

    Total Rewards

    Pay & Benefits



    • Weekly pay

    • Paid time off (PTO) and holidays for full-time positions

    • Three affordable healthcare plans to select from that meet your healthcare needs along with two dental plans and optional vision coverage

    • Dedicated health concierge service

    • Virtual office visits through Teladoc if you elect medical coverage

    • Specialty pharmacy and pain management programs included with elected medical coverage

    • Promotional pricing for LASIK and PRK procedures if you elect vision coverage

    • Company contribution to HSA program

    • Flexible Spending Accounts (FSA) for Health Care and Dependent Care eligible expenses that allow you to save pre-tax dollars up to $2,600 for healthcare expenses and $5,000 for dependent care, per calendar year

    • Complimentary Basic Life Insurance


    Long Term Incentives & Retirement



    • 401 (K) company match plan available for full-time and part-time team members

    • Performance bonuses


    Life & Leisure



    • Discounts at participating local businesses

    • Discounts on vehicle purchases and services

    • Wellness programs

    • On-site health fairs and seminars

    • Life management services

    • Employee Assistance Program (EAP) on the day you are hired at no cost to you. This coverage provides you and all members of your household confidential access to unlimited phone consultations, limited private consultations for issues with drug or alcohol abuse, marital and relationship counseling, parenting issues, stress, as well as bereavement counseling, crisis intervention, financial counseling, legal counseling, discounts and referrals.


    Learning & Development



    • Paid training for most positions

    • On-site training and online digital training programs

    • College Scholarship Program is available for eligible dependents of Asbury employees

    • Continuous new e-Learning opportunities

    • Asbury ethics, integrity and diversity training

    • Management/leadership development


    Recognition



    • Service Anniversary Milestone Program

    • Asbury's Most Admired Program


    Perks



    • Complimentary lunch provided at select locations at dealer discretion

    • Company social events

    • Gym membership discounts

    • Employee referral program to earn additional income


    Safety



    • Return-to-Work Program for workers who are injured while on the job

    • Safety training that is tied to your specific position, so you get the training most pertinent to your career


     


    * Rewards may vary by employment site and are subject to change at any time.

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