Asbury Corporate Office

  • Assistant Service Manager

    Requisition ID
    2018-17770
    # of Openings
    0
    Job Locations
    US-GA-Duluth
    Posted Date
    10/8/2018
    Category
    Management
    Position Type
    Regular Full-Time
  • Overview

    asbury logo new

     

    Asbury Automotive Group (NYSE:ABG), a Fortune 500 public automotive retailer with 80 plus retail locations and 25 collision centers is currently seeking an Assitant Service Manager! We are looking for a driven, dedicated individual that is excited at the opportunity to join a successful team, and continue to drive home the culture of success that has been built.

     

    Why Asbury? Asbury offers the advantages only a major dealer group can. 25,000 available vehicles in stock to sell, 500+ cars sold daily, 4,500+ vehicles serviced daily, 8,000 team members to build relationships with and 8 million happy customers to provide customer service to! Asbury is one of the largest franchised auto retailers in the United States with over $6.5 billion in total revenue in 2017, and we are continuing to expand our workforce!

    Responsibilities and Qualifications

    The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.

    •  Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
    • Actively promote good morale and good relationships among the dealership associates. 
    • Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
    • Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
    • Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
    • Motivate the service advisors to provide consistent value for the dealership’s customer.
    • Monitor advisors’ daily productivity, give feedback and formulate plans for improvement
    • Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks  by conducting periodic spot checks of completed jobs for thoroughness and quality
    • Monitor advisors’ interaction with customers on the drive and telephone for effectiveness
    • Assist in forecasting goals and objectives for the department and strive to meet them
    • Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
    • Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
    • Attend manager meetings and conduct service dept. meetings as directed
    • Address and resolve customer concerns
    • Assist in motivating, training and developing employees
    • Strong verbal and written communication is required
    • Must be able to manage in a fast paced work environment
    • Must be able to manage a team, motivate and develop
    • Experience with CDK or other automotive software is a plus
    • Must have three plus years in an Automotive Service Department
    • Must have three plus years as an Automotive Service Writer/Assistant Service Manager
    • Must be at least eighteen years of age
    • Must have a valid Driver’s License
    • Must be able to pass pre-employment screening (background & drug test)

    Total Rewards

    Pay & Benefits

    • Weekly pay
    • Paid time off (PTO) and holidays for full-time positions
    • Three affordable healthcare plans to select from that meet your healthcare needs along with two dental plans and optional vision coverage
    • Dedicated health concierge service
    • Virtual office visits through Teladoc if you elect medical coverage
    • Specialty pharmacy and pain management programs included with elected medical coverage
    • Promotional pricing for LASIK and PRK procedures if you elect vision coverage
    • Company contribution to HSA program
    • Flexible Spending Accounts (FSA) for Health Care and Dependent Care eligible expenses that allow you to save pre-tax dollars up to $2,600 for healthcare expenses and $5,000 for dependent care, per calendar year
    • Relocation packages available for select positions
    • Complimentary Basic Life Insurance

    Long Term Incentives & Retirement

    • 401 (K) company match plan available for full-time and part-time team members

    Life & Leisure

    • Discounts at participating local businesses
    • Discounts on vehicle purchases and services
    • Wellness programs
    • On-site health fairs and seminars
    • Life management services

    Learning & Development

    • On-site training and online digital training programs
    • College Scholarship Program is available for eligible dependents of Asbury employees
    • Continuous new e-Learning opportunities
    • NADA executive development program
    • Asbury ethics, integrity and diversity training
    • Management/leadership development

    Recognition

    • Service Anniversary Milestone Program

    Perks

    • Company social events
    • Gym membership discounts
    • Employee referral program to earn additional income

    Safety

    • Return-to-Work Program for workers who are injured while on the job
    • Safety training that is tied to your specific position, so you get the training most pertinent to your career

     

    * Rewards may vary by employment site and are subject to change at any time.

     

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