Asbury Corporate Office

  • Hare Chevrolet- BDC Sales Appointments Agent

    Job Locations US-IN-Noblesville
    Requisition ID
    2018-17867
    # of Openings
    2
    Posted Date
    10/19/2018
    Category
    Customer Service/Support
  • Overview

    Hare

     

    Hare Chevrolet, a subsidiary of Asbury Automotive Group (NYSE:ABG), a Fortune 500 public automotive retailer with 80 plus retail locations and 25 collision centers is currently seeking a BDC Sales Agent! We are looking for a driven, dedicated individual that is excited at the opportunity to join a successful team, and continue to drive home the culture of success that has been built.

     

    Why Asbury? Asbury offers the advantages only a major dealer group can. 25,000 available vehicles in stock to sell, 500+ cars sold daily, 4,500+ vehicles serviced daily, 8,000 team members to build relationships with and 8 million happy customers to provide customer service to! Asbury is one of the largest franchised auto retailers in the United States with over $6.5 billion in total revenue in 2017, and we are continuing to expand our workforce!

    Responsibilities and Qualifications

    Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive can do attitude are top traits rockstar agents exhibit!  

    • All Agents must maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products
    • Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
    • Must be able and willing to make a high volume amount of calls a day
    • Contacting and communicating with customers to identify automotive needs
    • Follow all dealership processes and procedures, high frequency of contact with customers
    • Thorough documentation of all contacts within the customer management system
    • Complete internet lead management work plans on a daily basis
    • Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
    • Answer all calls in a prompt, professional and courteous manner
    • Use scripts to collect all pertinent customer information and document in the system accordingly 
    • All appointments must be entered into the dealership customer management system 
    • Agents must adhere to Asbury phone scripts
    • Must be comfortable role playing in front of team members during training
    • Excellent customer service skills & motivation to be successful
    • Be able to create and maintain customer relationships
    • High volume calls, ranging from 50+ outbound calls per day and 50+emails each day
    • Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
    • Must have reliable transportation to and from work for all scheduled working hours
    • Advanced computer & phone skills 
    • Minimum typing 35-40 words per minute at minimum
    • Experience using customer tracking systems to track calls to customers preferred
    • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
    • Appointment setting experience a plus
    • Great communication skills
    • Able to multi-task in a fast paced environment
    • Various language proficiency is always a plus
    • Team player
    • Self-starter, manages time and conditions
    • Conducts themselves professionally at all times and works well under pressure
    • Good interpersonal skills and ability to work successfully in a team environment
    • Must be a minimum of eighteen years of age
    • Must be able to pass pre-employment screens (background and drug test)
    • Maintain valid Drivers License and MVR within company policy requirements

    Total Rewards

    Pay & Benefits

    • Weekly pay
    • Paid time off (PTO) and holidays for full-time positions
    • Three affordable healthcare plans to select from that meet your healthcare needs along with two dental plans and optional vision coverage
    • Dedicated health concierge service
    • Virtual office visits through Teladoc if you elect medical coverage
    • Specialty pharmacy and pain management programs included with elected medical coverage
    • Promotional pricing for LASIK and PRK procedures if you elect vision coverage
    • Company contribution to HSA program
    • Flexible Spending Accounts (FSA) for Health Care and Dependent Care eligible expenses that allow you to save pre-tax dollars up to $2,600 for healthcare expenses and $5,000 for dependent care, per calendar year
    • Complimentary Basic Life Insurance

    Long Term Incentives & Retirement

    • 401 (K) company match plan available for full-time and part-time team members
    • Performance bonuses

    Life & Leisure

    • Discounts at participating local businesses
    • Discounts on vehicle purchases and services
    • Wellness programs
    • On-site health fairs and seminars
    • Life management services
    • Employee Assistance Program (EAP) on the day you are hired at no cost to you. This coverage provides you and all members of your household confidential access to unlimited phone consultations, limited private consultations for issues with drug or alcohol abuse, marital and relationship counseling, parenting issues, stress, as well as bereavement counseling, crisis intervention, financial counseling, legal counseling, discounts and referrals.

    Learning & Development

    • Paid training for most positions
    • On-site training and online digital training programs
    • College Scholarship Program is available for eligible dependents of Asbury employees
    • Continuous new e-Learning opportunities
    • Asbury ethics, integrity and diversity training
    • Management/leadership development

    Recognition

    • Service Anniversary Milestone Program

    Perks

    • Complimentary lunch provided at select locations at dealer discretion
    • Company social events
    • Gym membership discounts
    • Employee referral program to earn additional income

    Safety

    • Return-to-Work Program for workers who are injured while on the job
    • Safety training that is tied to your specific position, so you get the training most pertinent to your career

     

    * Rewards may vary by employment site and are subject to change at any time.

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