Asbury Corporate Office

Service Advisor Internal

Requisition ID
2022-37717
Job Locations
US-TX-Irving
Posted Date
11/18/2022
Brand
David McDavid Automotive Group
Category
Service Advisors
Position Type
Regular Full-Time

Overview

 

asbury logo new

 

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Internal Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused advisors who will help us redefine the car-buying experience. Does this sound like you? Apply now!

Benefits

Pay and Recognition:

  • Weekly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team member’s eligible!)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 8 weeks paid pregnancy leave (disability leave)
  • Health savings
  • Flex spending accounts (tax free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System
  • Professional growth and development opportunities

Additional advantages:

  • Student loan relief resources
  • Employee assistance program
  • Employee discounts on vehicle purchases, parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives
  • Aggressive Employee referral program with bonus opportunities

Responsibilities and Qualifications

The Internal Service Advisor is the face of the dealership for internal repair orders. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the Used Car Manager in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. 

 

  • Partner with the used car manager to generate and provide them with a complete and accurate estimate of repair
  • Advise on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
  • Establish and communicate completion time of repair with customer and technician
  • Answer incoming service calls 
  • Maintain and schedule service appointments 
  • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
  • Strictly follow the manufacturer’s warranty guidelines and procedures
  • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
  • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
  • Must be able to manage in a fast paced work environment with limited supervision
  • Other duties to be determined by management
  • Must have great customer service, phone and computer skills 
  • Previous automotive Service Advisor experience is a plus
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license 
  • Must be able to pass pre-employment screening (background & drug test)

IND4

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.