Asbury Corporate Office

Assistant Service Manager - Nalley Hyundai

Requisition ID
Job Locations
Posted Date
Asbury Automotive Group
Position Type
Regular Full-Time


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Pay and Recognition:

  • Weekly pay
  • Six Paid holidays
  • Paid Time Off
  • Paid training
  • Stock equity grant awards (select management and front-line team members eligible!)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 8 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave (1 week)
  • Health savings
  • Flex spending accounts (tax free)
  • Short-term and Long-term disability plans
  • Paid Team Member Life Insurance
  • Paid Dependent Life Insurance
  • Additional Life Insurance (Whole Life and Term)
  • 401k with company match (50% of first 6% graduated)
  • Holiday Match

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury University
  • Professional growth and development opportunities

Additional advantages:

  • Student loan relief resources
  • Employee Assistance Program
  • Employee discounts on vehicle purchases, parts and service repairs
  • Scholarship awards available for Team Members and Family Members
  • Opportunities to join our community service initiatives
  • Aggressive Employee Referral Program with bonus opportunities

Responsibilities and Qualifications

The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.

  • Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
  • Actively promote good morale and good relationships among the dealership associates. 
  • Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
  • Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
  • Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
  • Motivate the service advisors to provide consistent value for the dealership’s customer.
  • Monitor advisors’ daily productivity, give feedback and formulate plans for improvement
  • Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks  by conducting periodic spot checks of completed jobs for thoroughness and quality
  • Monitor advisors’ interaction with customers on the drive and telephone for effectiveness
  • Assist in forecasting goals and objectives for the department and strive to meet them
  • Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
  • Attend manager meetings and conduct service dept. meetings as directed
  • Address and resolve customer concerns
  • Assist in motivating, training and developing employees
  • Strong verbal and written communication is required
  • Must be able to manage in a fast paced work environment
  • Must be able to manage a team, motivate and develop
  • Experience with CDK or other automotive software is a plus
  • Must have three plus years in an Automotive Service Department
  • Must have three plus years as an Automotive Service Writer/Assistant Service Manager
  • Must be at least eighteen years of age
  • Must have a valid Driver’s License
  • Must be able to pass pre-employment screening (background & drug test)


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