BMW Service Technicians work in our state-of-the-art facilities to continuously expand on BMW technology and best practices for repair of these "technologically brilliant" vehicles. They have the responsibility of understanding and completing routine work necessary for the repair of customer vehicles to ensure customer satisfaction. This individual will perform general repairs and diagnosis with some assistance including, but not limited to light engine work, transmissions, clutches, drive shafts, electrical systems (starters and alternators), HVAC systems, steering & suspension systems.
- Previous automotive technician experience required
- BMW certifications (Level 1, 2, 3, or 4) preferred
- A degree in Automotive Technology or BMW STEP program strongly preferred
- Previous European automotive technician experience is a plus
- Make accurate use of the multi-point inspection form on each vehicle
- Document all work performed and recommended on assigned repair order
- Communicate with service advisor when additional work is needed or if repairs cannot be completed within the promised time
- Maintain technician proficiency as specified by Asbury standards
- Conduct road tests as required for BMW factory certifications and standards
- Perform all levels of diagnosis and repair on vehicles
- Perform all levels of preventive/routine maintenance services
- Maintain active OEM BMW certifications
- Attend BMW factory sponsored training classes to continuously expand your knowledge of new technology
- Maintain manufacturer (CSI) Customer Satisfaction Index at or above the Asbury specified goal(s) in service for district, regional and national scores
- Complete the work, notations and time-keeping necessary to the successful completion of warranty repair orders and the filing of warranty claims
- Report to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees
- Take care to ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced
- Understand and complete required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Comply with all federal, state and local laws, as well as company policy, regarding safeguarding all customer vehicles, property and information
- Must have basic tools
- Must have great technical and mechanical skills
- Must be a team player and have the ability to work repetitively on complex tasks
- Must be a minimum of eighteen years of age
- Must have a valid driver’s license
- Must be able to pass pre-employment screening (background & drug test)
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