Asbury Corporate Office

BDC Sales Agent - Nalley Toyota Stonecrest

Requisition ID
Job Locations
Posted Date
Nalley Automotive Group
Customer Service/Support
Position Type
Regular Full-Time


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Pay and Recognition:

  • Weekly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock equity grant awards (select management and front-line team member’s eligible!)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 8 weeks paid pregnancy leave (disability leave)
  • Health savings
  • Flex spending accounts (tax free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury University
  • Professional growth and development opportunities

Additional advantages:

  • Student loan relief resources
  • Employee assistance program
  • Employee discounts on vehicle purchases, parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives
  • Aggressive Employee referral program with bonus opportunities

Responsibilities and Qualifications

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits rockstar agents exhibit!  

  • Contact and communicate with customers to identify automotive needs
  • Answer all calls in a prompt, professional and courteous manner
  • Use scripts to collect all pertinent customer information and document in the system accordingly 
  • All appointments must be entered into the dealership customer management system 
  • Agents must adhere to Asbury phone scripts
  • Maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products
  • Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
  • Must be able and willing to make a high volume amount of calls a day
  • Document all communication with the customer in the customer management system
  • Complete internet lead management work plans on a daily basis
  • High volume calls, ranging from 50+ outbound calls per day and 50+emails each day
  • Follow all dealership processes and procedures, high frequency of contact with customers
  • Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
  • Must be comfortable role playing in front of team members during training
  • Excellent customer service skills & motivation to be successful
  • Be able to create and maintain customer relationships
  • Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
  • Must have reliable transportation to and from work for all scheduled working hours
  • Advanced computer & phone skills 
  • Minimum typing 35-40 words per minute at minimum
  • Experience using customer tracking systems to track calls to customers preferred
  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
  • Appointment setting experience a plus
  • Great communication skills
  • Able to multi-task in a fast paced environment
  • Various language proficiency is always a plus
  • Team player
  • Self-starter, manages time and conditions
  • Conducts themselves professionally at all times and works well under pressure
  • Good interpersonal skills and ability to work successfully in a team environment
  • Must be a minimum of eighteen years of age
  • Maintain valid Drivers License 
  • Must be able to pass pre-employment screens (background and drug test)



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