Stevinson Toyota West is seeking an experienced vehicle Master Service Technician Lead to join their service team.

Previous Toyota technician experience preferred.

Compensation: $35.00-$40.00 per flag-rate hour based on certifications, experience, production bonuses, and other criteria achieved. Additional commission based on team production.

Work Hours: Full Time schedule as defined

Pay and Recognition:

• Paid holidays & paid time off
• New hires eligible for a sign on bonus up to $10,000
• Holiday match

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave  or 1 week parternity leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities

Additional advantages:

• Employee assistance program
• Employee discounts parts and service repairs
• Scholarship opportunities 
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities
• Saturday lunches provided by dealership

JOB DESCRIPTION SUMMARY

The primary goal of the Team Leader is to provide an extraordinary client experience while creating client advocates. The Team Leader is a line supervisor that has the direct responsibility for the overall production, quality control, and general behavior of their Production Team. They are also responsible for producing billable labor at a level determined by service management.

DUTIES AND RESPONSIBILITIES

• Produces billable labor on the vehicle brought into the Service Department for service or repair
• Sets completion times for the jobs assigned to the production team
• Dispatches work to all the team members in a fair and equitable manner
• Manages the team to achieve high levels of overall team production and develops monthly forecasts
• Maintains a high standard of quality workmanship for the labor performed by every team member
• Maintains a high level of cleanliness, grooming, and uniform appearance for the entire team
• Makes the final hiring decisions for team personnel
• Meets with the Service Manager at least once a week to discuss: The team’s performance vs. objectives; Personnel problems
• Ensures that all Team members adhere to company policies
• Communicates to the appropriate Assistant Service Manager (ASM) information regarding any job that will not meet the ASM’s promise time
• Assures that flat rate time assignments are true and accurate
• Reviews the up-flagging of all repair orders at the end of each day (work in progress and left uncompleted)
• Covers the previous days’ flat rate hour performance with all the team members every day
• Designates and train a lead technician to manage the eam in the Team Leader’s absence
• Monitors Technician certification status within the Team as required (ie., NIASE, State of Texas, etc)
• Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction

SKILLS AND REQUIREMENTS

• Must be at least eighteen years of age
• High school diploma or equivalent 
• Must have a valid driver’s license and meet company MVR policy requirements
• Must be able to pass pre-employment screenings (background and drug test) 

• Requires Master Technician Certification and 5 Years’ experience.

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