The Sales Experience Manager (Sales Consultant) position gives you the opportunity to build your own book of business and provides an unlimited earning potential. The Sales Consultant will provide the client a unique and extraordinary car purchase experience by assisting them from the beginning to the end of the purchase process.
- Must be able to drive and operate vehicle
- Prospect for new and current clients
- Learn and utilize all company provided software including the Client Relationship Management (CRM) system and Auto Alert
- Greet prospective and repeat clients on the service drive and analyze their position towards buying another vehicle
- Work in partnership with the F&I Team to resolve any outstanding contracts or incomplete deals
- Follow up with clients and prospective clients in a timely fashion
- Sell finance products and have clients sign all the paperwork to complete the deal
- Be accountable for departmental performance standards, including but not limited to; “Customer Service Index”, “Gross Average”, “Finance & Lease” and vehicles sold
- Have proper knowledge of products and current market trends Meets/Exceeds Park Place and manufacture training and certification plans and standards
- Understand and adhere to the Park Place “One Touch” Sales Process
- Utilize all Park Place and manufacture required tools, software and processes to meet and/or exceed set standards
- Know and understand the Client Concern Resolution (CCR) process and use the program to achieve client satisfaction
- Know and understand the Park Place Privacy and Information Security Policies and adhere to the requirements
- Read and understand all company policies and procedures in the company handbook and Park Place University (PPU)
- Attend weekly department meetings
- Follow other duties that may be assigned
- Experience using Microsoft Office
- High school diploma or equivalent
- Must be at least eighteen years of age
- Must have a valid driver’s license and meet company MVR policy requirements
- Must be able to pass pre-employment screenings (background and drug test)