The Sales Advisor's primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods. The Sales Advisor works with customers who visit the store directly taking them through the initial buying process through to the final sale.
- Contacting and communicating with customers to identify needs using the Asbury selling process
- Build rapport with customers to build a base of referrals to establish customer network
- Answer internet leads with in the stores required time and email product information with pricing
- Answer sales phone calls and set appointments for customers
- Honestly answer the customers questions and provide the information they inquire about
- Follow up before and after the sale
- Confirm appointments
- Make outbound phone calls to follow up with customers on inquiry, after the sale, and for repeat business
- Conduct test drives and vehicle walk arounds with customer
- Work with the customer from start to finish throughout the buying process
- Must have motivation to be successful
- Exhibit great customer service skills
- Must be able to create and maintain customer relationships
- Strong computer & phone skills
- Experience utilizing and maintaining a customer relations management database
- Prior automotive sales or retail experience, customer service, call center, or business development experience a plus
- Maintain professional business attire and appearance
- Bi-lingual is always a plus
- Self-motivated and a team player
- Must be a minimum of eighteen years of age
- Must have a valid Driver's License
- Must be able to pass pre-employment screenings (background & drug test)